 
The Company
Harratts, a family run motor group with 11 dealerships in the Yorkshire region, including 4 Volvo dealerships in Leeds, Sheffield, Wakefield and Huddersfield. Established in 1966, the Group has an average annual turnover of £175,000 and employs 300 staff. Harratts is a company that prides itself on offering the very best customer service and is able to boast a high retention in staff and customer loyalty”
The Need
Managing Director, Shaun Harratt recognised that to continue providing first class customer service and developing long-lasting client relationships his senior team needed to offer a compelling vision to every one of the firm’s employees. In a recession, the usual attitude is to pull back on investing in sraff, which leads to a demotivated environment but Shaun knew that in order to face the challenges ahead, it was the exact time to provide his staff with human relationship training to equip them with the skills required to lead them out of the recession. Shaun also recognised that he was not as inspiring and motivational as he knew he needed to be and so included himself in the search for personal development.
The Recommendation
Managing Director and Senior Managers participated in the Inspirational Leadership Programmes throughout 2009 which equipped them with the skills to set a new direction for the future, to create a culture of leadership and high performance, learn how to alter ingrained behaviours and have the courage to take on new business challenges and manage change. A Customer Care Development Programme was then rolled out in 2010 for all staff customer facing staff.. The company’s committment has seen 175 empoyee receive personal training valued at £1,000 per individual.
The Bottom Line
In spite of the recent difficult years for the car industry, Harratts bucked the industry average and more than consolidated its position as the second largest Volvo vendor in the UK with an increase of 12%. On scooping Awards for Best Service Technician and UK’s Advanced Apprentice, Harratts were congratulated on creating a fantastic learning environment that really brings out the best in people.
“The company’s commitment to investing in people, rather than just to seek to drive sales is reflected in the holistic nature of the 2inspire training programmes and we know it will be of great benefit to all individuals and the company as a whole” commented Shaun Harratt.
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We have helped many companies achieve a more inclusive, motivated work force leading to higher productivity and increased profits.
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