2inspire will tailor any of the following modules into a bespoke in-house programme:

Challenging Our Memory to Achieve our Full Potential

Employees who greet customers and co-workers by name and good for business.

•  Helps us develop an attitude of ‘wanting to remember’.
• Shows us how remembering names will improve our job performance.
• Gives us basic techniques for name remembering.
• Proves to us we can improve in this and other important areas.

More Effective Communication

Improving the day-to-day communications among employees to increase productivity and perform better when they know the basics of sharing information.

• Helps us improve our communications skills.
• Helps us better understand how attitudes affect communication both positively and negatively.
• Provides the practice we need to become good or better listeners by developing the important skill of really listening to the response they get.
• Shows us ways to express a positive attitude when asking questions and listening to the answers.
• Allows us to practice speaking more clearly and concisely.
• Helps open the channels of communication among employees and keeps them open.
• Reminds us that good questions are essential to effective communication.
• Provides the practice to developing questions that elicit the required information.
• Helps us become more effective in all our communication.

The Power of First Impressions

Using effective first impressions to improve business

• Shows us how positive first impressions encourage repeat business.
• Impresses on us the importance of the initial contact with customers.
• Improve telephone etiquette.
• Provides us with practice in making customers happy to do repeat business.

Understanding the Power of Recognition and Appreciation

Regular and genuine expressions of appreciation which encourages people to take on responsibility and become better problem solvers.

• Helps us examine ways to become more appreciative.
• Builds habits of expressing appreciation.
• Encourages us to use sincere appreciation as a way to keep communication open and vital.
• Shows us that the ability to express appreciation binds us into a winning team.

Converting the Benefits into a Sale

Building strong 'benefits-selling' skills which equal more sales.

• Helps us relate our products/services to customer needs.
• Prepares us to ask the right questions to identify the exact needs.
• Shows us how to develop the right questions for a particular selling situation.
• Helps us develop specific facts and benefits about our company’s products and services.
• Increases our confidence in our selling abilities and so adds enjoyment to our work.

Controling our Attitude to Stress

We do our best work when we convert negative stress to positive stress.

• Helps us understand how we can alter the effects of negative stress.
• Provides us with practical guidelines for modifying stress.
• Examines the sources and causes of negative stress.
• Helps us finds ways to cope with negative stress when it surfaces.
• Shows us how to develop the habit of controlling negative stress before it affects our work.

Setting and Achieving Goals

Setting realistic goals to increase employee enthusiasm.

• Emphasises the importance of setting goals.
• Helps us set more effective goals.
• Reminds us how important flexibility is in pursuing long-terms goals.
• Shows us how setting goals can make us more successful.

Concentrating on the Business and not the Busyness

Becoming more effective with the time that we have:

• Challenges us to make the very best of the our time.
• Convinces us through their own examples that we are all capable of improving our management of time.
• Makes us aware of our time management problems by helping us understand how our time is used by us and by other people.
• Provides us with practical and useful suggestions for improving our time management skills.
• Shows us how to work more efficiently.

Understanding how to become and stay motivated

Employees who find work an exciting challenge become the high achievers.

• Shows us how important it is to find reward in the work that we do.
• Helps us discover ways to become more motivated.
• Encourages us to be more open minded to new ideas and news perspectives.
• Raises our awareness of how our motivation affects our success.

Accepting Change

Adjusting to change is the key to being 'choice' and survival.

• Helps us develop positive attitudes towards change.
• Helps us understand that for our company to survive and actively compete, change is good.
• Helps us plan for the expected changes to we know what to do when these changes occur.
• Encourages us to view change as a chance to prove ourselves and to become more successful.

The Importance of Praise

Sincere praise encourages more good work.

• Helps us improve our skills at both giving and receiving praise.
• Encourages us to identify areas where praiseworthy actions and results occur.
• Provides us with the opportunity to give sincere praise.
• Helps us to set personal goals for praising our co-workers.

Developing Understanding and Co-operation between Teams

Strong and understanding relationships between departments means a stronger and more confident business.

• Presents us with the 'big picture' as a reason for co-operation.
• Helps us recognise the causes and effects of conflict between departments.
• Working together to reduce obstacles to acheive greater results.
• Shows us how co-operation yeilds far better overall results.
• Encourages us to set mutually agreed standards for interdepartmental standards.
• Raises our commitment to meet the challenges of interdepartmental co-operation.

Good Work Habits

Good work habits are the building blocks for productivity.

• Helps us examine the impact our work habits have on our work, other employees, our supervisors and the entire business.
• Heightens our awareness of and commitment to better work habits.
• Encourages us to look at our present work habits and question 'is there a better way?'.
• Challenges us to further improve our work habits.