My name is Lindsay Sessions, I work for Moore's Furniture Group based at Thorpe Arch in Wetherby and I'm the HR Director. I started at the company in July and one of the reasons I joined Moore's was that they wanted to embark on a cultural shift in the business, for me that's all about the Leadership within a business, how you lead is how you deliver your business. They'd already planned for 2inspire to take the Senior Management Team through the Leadership Programme. I wanted to make sure that I was comfortable so we met in August, had a chat, and I was delighted to find that we'd picked somebody that I could really work with, who was going to help me, with my goal of moving the business forward through the people – how we work and how we lead our people. So we embarked upon the programme in September with the Senior Management Team. We did 2 programmes over a 5 week period and the results of that were just remarkable! Almost straight away people engaged around the programme and started to be different, started to behave differently started to work together better, started to understand themselves better and their own impact. By the time we came to the end of both programmes, the Board of Directors, who hadn't decided to go through the programme, met with Rob and we decided we'd go through our own programme which we started in October and completed in December. It was quite interesting, we did it second, the Senior Management Team had started to behave differently and we were behind! So the Board actually followed everybody else. The result of that has been incredible actually, in terms of how people work together, how they work more collaboratively, how they behave, how they lead their people, how people feel about each other, the fact that people can actually express their feelings and can talk and give each other feedback which they just didn't do before, the business didn't have a culture of even giving each other feedback. What we're doing now is going to take the rest of the Management Team the final Leadership Programme we'll be doing with 2inspire, we'll be doing that with 25 people and taking 5 internal facilitators, myself included, another Director, take these 25 people through and work with Rob to take all those people through the programme together so I'm really excited about that, it's going to be fantastic. The changes I've seen in our particular company is that what was a fairly hierarchical way of working, the barriers have come down, people have stopped viewing others in the organisation as people in certain positions and have started to work together better. When I joined the business and before the programme people, in some cases, were worried about having conversations or dealing with Members of the Board and all those barriers really have come down now. So that enables me to support my vision of having a flatter structure in the organisation. You don't have to have Directors and Senior Managers and Managers and Team Leaders and Supervisors in a big pyramid, actually we can flatten the structure and having the Leadership Skills and breaking down those barriers enables the culture to work much better. For me the work we've been doing with 2inspire has really been a catalyst, for the work I wanted to do when I joined the business, for me being able to fulfil the reason and the things I was brought in to do.